***Hurricane Maria Update:***** As a result of this storm, we've suffered some setbacks with communications. We will open on Monday September 25th from 12 - 4 pm.
September 18th 2017 Hurricane Irma Update;
Our office will be open Mon - Fri from 12 p.m. to 4 p.m.
Filing Claims: The easiest way to file your claim is to click the link below. Be sure to include accurate contact information to ensure the smoothest claim experience.
Auto Accident Claim
Windstorm Property Loss Claim Form
Renewals: If your policy expired after September 7th, it is important that you renew your insurance coverage. Since internet connections are still fragile, we ask that you exercise patience as the wait may be longer than our usual renewal turnaround. Short on time? Email or call in your renewal request to be processed by the end of day. You may use our alternate phone (340) 642-7297 to contact us.
New Insurance: If your policy expired prior to September 7th and you require comprehensive coverage, it is important to bring the vehicle for inspection prior to us binding coverage.
We are so thankful that you have survived to read this page. Given the devastation on island we know that you will soon be ready to start filing claims to have your property restored. Already our companies are finalizing the details for adjusters to arrive on island and begin the task of restoring your property. Once flights begin to arrive on island, we will update our site to give you more information. Please check this website for updates on when our office will open.
What we need from you.
1. Mitigate your damages. Your policy requires that you make reasonable temporary repairs to your home or vehicle that would reduce further damage, or make the vehicle drivable.
2. Take pictures of All of your damages. Do not discard damage items before your property/auto is inspected. Keep receipts and if you have coverage for your personal property, create a list of all damaged items.
3. The most important thing you can do after a Loss is to report it to us. While having an estimate will be necessary to finalize your claim, you will need to report your loss so that an adjuster may be assigned to you. The order in which we schedule inspection appointments is based on factors, such as adjuster availability, usability of property as well as the volume and severity of claims arising from the disaster event. Our goal is to have an adjuster contact you as quickly as possible.
Trust the Agency that Protects Your Corner of Paradise
Happy to serve our community, Family Insurance Agency is different from other agencies because we specialize in the unique needs of businesses and families in the US Virgin Islands. Here at Family Insurance Agency, we care about our neighbors and the small businesses that serve us. It’s our job to focus on giving you the insurance you need. We do this with competitive rates knowing that you need to keep your business costs down.
To learn more about our insurance solutions, please take a moment to fill out the free quote form.